Whataburger Reviews

Made a stop at whataburger dry burger #886 store number on 7755 Normandy Blvd Fl on 06/14/21 7 pm cashier Azeria B took our order been driving for 8 hrs we asked for hot fries no salt burgers hot off the grill her reply WAS ALL BURGERS ARE OFF THE GRILL Evil Litttle B She didn't ask to make sure they were made right we got Super Dry Burgers So Disgusting gross for $28 worse then Mcds hire positive people not The Evil Ones

The burgers were cold cheese wasn't even melted the meat was so thin they are not even tasty and juicy like the commercial describes. Instead of picking up a home delicious Burger it was like a hot and ready pizza.

A worker slapped someone else's food in someone else's face and he was a straight jerk.The Whataburger we were at was located in Abilene Texas and his name was Christopher or something of the sort.

Ashley at store 439 is trying to be the best that any one can ask for in a manager, keep up the great job. When i go to this location and see her there, i know things are being preformed by the book. Thank you for the kindness and fast service, cleanness, even though its a lot to keep up with.

I went to the Whataburger on broad st at 11:26 Thur the Dr line. Left at 12:14 am. First I ask when was the unsweetened tea made last? The cashier said at 6:30 am. Wow. I said never mind. I repeat my order several times. I order #1 with cheese add mayo. So I said I want mustard and mayo. I also added a just a burger. After the long wait. I finally made it to the window. I again ask him. Y'all tea was really made last at 6:30 this morning. He said yes, I asked for ranch. He said they were out. I said ok. Understandable, he gave me my bag open wide. I did not like that. Bugs can get in my bag. As I drove to the st. I saw my receipts hanging out my Dt window. I stop to get them. I only live 9 minutes away. I got home and my bread on my just a burger was soild hard. I could use it's for a dark board. My fries were also hard. It's felt like I could have broken a tooth. My Whataburger was cold. But still had a very lite qualify taste. What did I spend almost 10 $ on. I'm a diabetic. That why I asked for unsweetened tea. I don't have to many choices. Tea made at 6:30 in the morning. That was 2 shift to many for tea. It's every 8 hours. Can somebody count. I'm very displeased at the food I got today. Whataburger is my favorite. Not this one anymore. This is my second time coming here and both times. Just horrible. I will go out of my way to get the quality I want. Very frustrating after an 8-hour shift. Then to get a meal like that. I work for Whataburger 7 years left in 2011. I know their strength on quality. This is not it.

I just called 10 minutes ago and the girl who answered I think talania was so rude. I had asked for a manager and she said she's in the restroom and hung up on me. I was not close to be done. You either fire or her or retrain her how to answer the phone and be polite. It's not the first time she's done this.

Good customer service is what this place lacks. I used the drive through to place two orders of 3 chicken strips with fries. The lady took half of my order and then disappeared. I kept saying hello, hello, hello but no one answered. So as a courtesy to the long line of cars behind me, I drove through to the window. As expected they didn't have my order. I gave it to her again but she showed me a terrible attitude and an extreme unprofessional treatment. I asked her for ketchup and BBQ sauce. She charged my card and on the charge was additional charge for BBQ sauce which I never ordered. All I wanted is two orders of 3- chicken strips and fries. The BBQ sauce is free and so is the ketchup. The lady charged me for an extra BBQ sauce that I never ordered and she kept arguing with me that the sauce is not free. She refused to listen to me that I didn't need the extra sauce but of course to no avail. Even though the BBQ sauce is 35 cents, it still pissed me off because their attitude and their poor customer service truly got to me. I filed a complaint with the Whataburger head office to ensure they address their staff at their location on 3797 Southwest Freeway, Houston, TX 77027. There is no need for rudeness and poor customer service. If the employee is mad at the employer, they shouldn't take their anger out on the customer. I give them zero star for their unprofessional behavior and bad attitude and for charging the customer's credit card for something we never ordered.